Falcon Courier Tracking: Complete Guide to Real-Time Shipment Monitoring in India
Falcon Courier Service has emerged as a dependable logistics provider in India’s competitive courier industry, offering comprehensive tracking solutions that keep customers informed throughout the delivery journey. Whether you’re shipping important documents, e-commerce products, or personal parcels, understanding how to effectively track your Falcon shipments ensures peace of mind and better delivery planning. This in-depth guide provides everything you need to know about Falcon courier tracking, from basic tracking methods to advanced troubleshooting techniques.
Understanding Falcon Courier Service
Falcon Courier operates as a logistics and express delivery service provider across India, catering to both individual customers and business clients. The company has built its infrastructure around providing transparent, reliable shipping solutions with robust tracking capabilities that allow customers to monitor their parcels at every stage of the delivery process.
With an expanding network of service centers, delivery hubs, and last-mile delivery personnel, Falcon Courier serves major metropolitan areas, tier-2 cities, and increasingly reaches remote locations across the country. The company’s tracking system integrates modern technology with traditional courier operations, providing customers with real-time visibility into their shipment status.
In India’s rapidly growing e-commerce ecosystem, where millions of parcels move daily, Falcon Courier’s commitment to transparent tracking helps bridge the gap between sellers and buyers, ensuring that everyone involved in the transaction can monitor package movement accurately.
How to Track Your Falcon Courier Shipment
Tracking your Falcon Courier package is straightforward, with multiple methods available to suit different preferences and technological capabilities. Each approach accesses the same core tracking database but offers unique advantages depending on your situation.
Method 1: Official Falcon Courier Website Tracking
The primary and most direct method involves using Falcon’s official tracking portal:
- Navigate to the official Falcon Courier website
- Locate the tracking section, typically prominently displayed on the homepage
- Enter your unique tracking number (AWB number or consignment number)
- Click the “Track” or “Track Shipment” button
- View comprehensive details about your package’s current location and status
The official website provides the most authoritative information, directly pulled from Falcon’s internal logistics database. This method offers detailed tracking history, including all scan points, timestamps, and facility names through which your package has traveled.
Advantages of official website tracking:
- Most accurate and up-to-date information
- Detailed tracking history with timestamps
- Official delivery estimates
- Direct access to customer service links
- Proof of delivery documentation when available
Method 2: Third-Party Tracking Platforms
Third-party courier tracking websites like couriertrackingsin.com provide an excellent alternative, especially for users managing shipments from multiple courier services.
Why use couriertrackingsin.com for Falcon tracking:
- Unified tracking interface: Monitor Falcon shipments alongside parcels from other carriers in one location
- No registration barriers: Instant tracking without creating accounts or providing personal information
- Clean, intuitive design: Streamlined interface focused exclusively on delivering tracking results quickly
- Mobile-responsive platform: Seamless experience across smartphones, tablets, and desktop computers
- Quick access: Bookmark the site for faster future tracking
- Multi-shipment tracking: Enter multiple tracking numbers and view all statuses simultaneously
- Carrier comparison: Evaluate performance across different courier services
To track via couriertrackingsin.com:
- Visit https://couriertrackingsin.com
- Select “Falcon Courier” from the courier service dropdown menu
- Enter your tracking number in the provided field
- Click the track button to retrieve real-time status information
- View detailed tracking updates with timestamps and location information
Method 3: Mobile Tracking Options
Falcon Courier supports various mobile-friendly tracking methods for customers on the go:
SMS Tracking: Many courier services, including Falcon, offer SMS-based tracking. Send your tracking number to Falcon’s designated tracking SMS number (verify the current number on their official website). You’ll receive an automated text message response with your shipment’s latest status update.
Mobile Application: If Falcon Courier offers a dedicated mobile app, download it from the Google Play Store (for Android) or Apple App Store (for iOS). Mobile apps typically provide enhanced features including:
- Push notifications for status changes
- Saved tracking numbers for frequent shipments
- Delivery alerts and reminders
- Direct customer service chat integration
- Digital proof of delivery access
Mobile Web Browser: Access either the official Falcon website or couriertrackingsin.com through your smartphone’s web browser for tracking without downloading additional applications.
Method 4: Customer Service Assisted Tracking
For personalized assistance or complex tracking inquiries:
- Phone Support: Call Falcon Courier’s customer care helpline during operating hours. Provide your tracking number to the representative who can check detailed status information and address specific concerns.
- Email Inquiry: Send your tracking number and inquiry to Falcon’s customer service email address for written responses with tracking details.
- Branch Visit: Visit your nearest Falcon Courier office with your tracking number and identification for in-person assistance with tracking and delivery coordination.
Your Falcon Tracking Number Explained
Your Falcon tracking number serves as the unique identifier for your shipment within their logistics system. This alphanumeric code typically consists of 10-16 characters and is generated when your parcel is registered in Falcon’s tracking database.
Characteristics of Falcon tracking numbers:
- Usually begins with specific letter prefixes indicating service type
- Contains a combination of letters and numbers
- Unique to each individual shipment
- Remains the same throughout the entire delivery journey
- Used for all tracking inquiries and customer service interactions
You may like this Criticalog Courier Tracking
Where to locate your Falcon tracking number:
| Source | Location |
|---|---|
| Booking Receipt | Printed prominently at the top or center of the receipt provided at booking |
| Confirmation Email | Included in the email sent after shipment booking (check spam/promotions folders) |
| SMS Confirmation | Sent to the registered mobile number immediately after booking |
| Sender Communication | Provided by the person or company shipping the package to you |
| E-commerce Order Page | Listed in shipping details if ordered from online retailers |
| Invoice/Packing Slip | Sometimes included in package documentation |
Keep your tracking number easily accessible on your phone or written down, as you’ll need it for all tracking activities and any customer service communications regarding your shipment.
Decoding Falcon Tracking Status Updates
Understanding the various status messages in your tracking results helps you interpret exactly where your package is and what’s happening with it. Here’s a comprehensive breakdown of common Falcon Courier tracking statuses:
| Tracking Status | Meaning | What Happens Next |
|---|---|---|
| Shipment Booked | Package registered in Falcon’s system | Awaiting pickup by courier agent |
| Pickup Scheduled | Collection appointment set | Courier will arrive at specified time |
| Picked Up | Package collected from sender | Moving to nearest processing facility |
| In Transit | Package traveling between facilities | Progressing toward destination city |
| Arrived at Hub | Reached regional sorting center | Will be sorted and forwarded |
| Processing at Hub | Being sorted at facility | Preparing for onward journey |
| Dispatched to Destination | Sent toward delivery city | En route to destination hub |
| Reached Destination City | Arrived in your city | Moving to local delivery center |
| Out for Delivery | With delivery agent in your area | Delivery expected same day |
| Delivered | Successfully handed to recipient | Shipment complete |
| Delivery Attempted | Agent tried but couldn’t deliver | Re-delivery will be attempted |
| Held at Branch | Available for pickup at office | Customer collection required |
| Delivery Rescheduled | New delivery date assigned | Delivery on rescheduled date |
| Returned to Sender | Going back to origin | Address issue or refusal |
| Delayed | Experiencing unexpected delay | Contact customer service for details |
| Under Clearance | Documentation or customs check | May require additional information |
| Exception | Unusual situation occurred | Immediate attention needed |
Complete Tracking Journey: Stage-by-Stage
Understanding the full lifecycle of your Falcon shipment helps set realistic expectations and identifies potential issues early:
Stage 1: Booking and Registration
When someone books a shipment with Falcon Courier, the tracking number is generated and the package enters their system. The initial status typically shows “Shipment Booked” or “Order Created.” At this stage, the physical package may still be with the sender awaiting collection.
Stage 2: First Mile Pickup
A Falcon courier representative collects the package from the sender’s location or a drop-off point. Upon scanning the barcode, the status updates to “Picked Up.” This scan creates the first physical checkpoint in your package’s digital trail.
Stage 3: Origin Facility Processing
The package arrives at Falcon’s nearest processing facility or hub where it undergoes sorting based on destination. Multiple parcels are consolidated into larger shipments heading in the same direction. Tracking updates to “Arrived at Hub” or “Processing at Origin.”
Stage 4: Inter-City Transportation
Your package travels through Falcon’s transportation network, which may include trucks, cargo vehicles, or partnerships with other logistics providers for long-distance movement. The tracking status shows “In Transit” during this phase, which can last from several hours to a few days depending on distance.
Stage 5: Destination Hub Arrival
Upon reaching the hub nearest to the delivery address, tracking updates to “Reached Destination City” or “Arrived at Destination Hub.” Here, packages are sorted for final delivery routes and assigned to local delivery agents.
Stage 6: Final Mile Preparation
The package is loaded onto a delivery vehicle and assigned to a specific delivery agent responsible for your area. The status changes to “Out for Delivery,” indicating the package will typically be delivered that same business day.
Stage 7: Delivery Completion
The delivery agent attempts to deliver your package to the specified address. Upon successful handover to you or an authorized recipient, the status updates to “Delivered.” Falcon may collect proof of delivery through signature, photograph, or OTP verification depending on the service level and package value.
Common Tracking Problems and Solutions
Even with advanced tracking systems, customers sometimes encounter issues. Here are the most common problems with practical solutions:
Problem 1: Tracking Number Not Recognized
Why this happens:
- System hasn’t updated yet after recent booking
- Tracking number entered incorrectly
- Typing errors or omitted characters
- Package not yet scanned at first checkpoint
Solutions to try:
- Wait 3-6 hours after booking for system registration
- Carefully verify tracking number against your receipt
- Remove any spaces, dashes, or special characters
- Try uppercase letters if the system is case-sensitive
- Contact the sender to confirm the correct tracking number
- Check if you received a pre-shipment tracking number that activates after pickup
Problem 2: Tracking Status Stuck or Not Updating
Why this happens:
- Package in transit between scanning points
- Technical synchronization delays
- Operational delays at sorting facilities
- Package traveling through areas with limited scanning infrastructure
Solutions to try:
- Allow 24-48 hours between updates during long-distance transit
- Check tracking during business hours when facilities are operational
- Use multiple tracking platforms (official site and couriertrackingsin.com)
- Contact customer service if no updates appear for 72+ hours
- Consider that some rural routes have fewer scan points
Problem 3: “Delivery Attempted” Without Contact
Why this happens:
- Recipient not present at address
- Incorrect or incomplete delivery address
- Access restrictions at delivery location
- Unable to locate address from given details
- COD payment amount not arranged
Solutions to try:
- Check for missed calls or messages from delivery agent
- Contact the number provided in tracking details
- Verify your address details are complete and accurate
- Arrange to collect package from nearest Falcon branch
- Schedule re-delivery for a convenient time
- Ensure someone is available during next delivery attempt
Problem 4: Package Shows “Delivered” But Not Received
Why this happens:
- Package left at security/reception without notification
- Delivered to neighbor or alternate recipient
- Incorrect delivery address scanning
- Premature status update before actual delivery
Solutions to try:
- Check with building security, reception, or mailroom
- Ask neighbors or family members if they accepted delivery
- Review proof of delivery details (name, signature) in tracking
- Contact Falcon customer service immediately to report non-receipt
- File a formal complaint if package cannot be located
- Document the situation with tracking screenshots
Problem 5: Extended “In Transit” Status
Why this happens:
- Long-distance shipments requiring multiple days
- Operational backlogs during peak seasons
- Weather-related transportation delays
- Public holidays affecting operations
- Routing through multiple hubs
Solutions to try:
- Check estimated delivery date on booking receipt
- Consider origin-destination distance for realistic timeframes
- Contact customer service for detailed routing information
- Be patient during festive seasons (Diwali, Christmas) when volumes surge
- Request escalation if shipment exceeds estimated delivery date significantly
Falcon Courier Delivery Timeframes Across India
Understanding typical delivery windows helps set appropriate expectations:
| Route Type | Distance | Express Service | Standard Service | Economy Service |
|---|---|---|---|---|
| Within City | Same city | 1 day | 1-2 days | 2-3 days |
| Metro to Metro | 500-1500 km | 2-3 days | 3-5 days | 5-7 days |
| Metro to Tier-2 | 300-1000 km | 2-4 days | 4-6 days | 6-8 days |
| Tier-2 to Tier-2 | 400-1200 km | 3-5 days | 5-7 days | 7-10 days |
| Urban to Rural | Varies | 4-6 days | 6-9 days | 9-14 days |
| Remote Locations | Varies | 5-8 days | 8-12 days | 12-18 days |
Note: These are approximate timeframes. Actual delivery times may vary based on specific locations, service disruptions, weather conditions, documentation requirements, and operational factors.
Benefits of Using Courier Tracking Platforms
Dedicated tracking websites like couriertrackingsin.com offer significant advantages for regular users:
Centralized Multi-Carrier Dashboard: Track packages from Falcon Courier alongside shipments from DTDC, Delhivery, Blue Dart, India Post, and other carriers without juggling multiple websites. This is invaluable for online shoppers who purchase from various sellers using different logistics partners.
Superior User Experience: Third-party platforms often feature cleaner, more intuitive interfaces optimized specifically for tracking. Unlike official courier websites that may include extensive marketing content, registration requirements, or complex navigation, dedicated tracking tools focus exclusively on delivering tracking results quickly and clearly.
No Registration Hassles: Access tracking information instantly without creating accounts, providing personal information, or managing yet another password. Simply enter your tracking number and get results.
Enhanced Mobile Experience: Purpose-built tracking platforms typically offer better mobile optimization than official courier websites, providing faster load times and easier navigation on smartphones.
Tracking History and Records: Some platforms maintain your tracking history, allowing you to reference past shipments, compare delivery performance across carriers, and identify patterns in delivery times for specific routes.
Notification Services: Advanced tracking tools offer email or SMS alerts for status changes, eliminating the need for constant manual checking. Set up alerts and receive notifications when your package reaches key milestones like “Out for Delivery” or “Delivered.”
Comparison and Analytics: Evaluate performance across different courier services based on your actual experience, helping you make informed decisions about which carrier to choose for future shipments.
Best Practices for Smooth Falcon Deliveries
Maximize your chances of timely, hassle-free delivery with these proven practices:
Provide Comprehensive Address Details: Include all relevant information: complete street address with house/flat number, building name, landmark, area name, city, state, and PIN code. Add floor number, entry instructions, or gate codes if applicable. Incomplete addresses are the leading cause of delivery failures.
Maintain Active Contact Information: Ensure the mobile number registered with your shipment is active, charged, and with you during expected delivery times. Delivery agents rely heavily on phone calls to coordinate deliveries, especially for complex locations.
Track Proactively: Monitor your shipment regularly, particularly when it reaches “Reached Destination City” and “Out for Delivery” statuses. Being aware and available during delivery attempts prevents failed deliveries and re-delivery charges.
Communicate Availability: If you know you won’t be available during standard delivery hours, proactively contact Falcon customer service to arrange alternative delivery timing or authorize another person to receive on your behalf.
Prepare for COD Deliveries: For cash-on-delivery shipments, have the exact amount ready in cash. Delivery agents often don’t carry change for large notes, and payment issues can result in delivery failures.
Authorize Alternative Recipients: If you’re frequently unavailable, authorize building security, neighbors, or family members to receive packages on your behalf. Provide these instructions to customer service or note them during booking.
Use Branch Pickup When Appropriate: If home delivery is consistently problematic due to your schedule, consider opting for branch pickup where you collect the package from the nearest Falcon office at your convenience.
Respond to Delivery Attempts: If you miss a delivery attempt, respond immediately to the delivery agent’s call or message to arrange re-delivery. Prompt communication prevents your package from being returned to the sender.
Verify Before Accepting: When receiving COD or high-value shipments, inspect the package for visible damage before accepting and making payment. Note any concerns on the delivery receipt.
Security and Privacy in Package Tracking
Protecting your information while tracking packages requires awareness:
Tracking Number Protection: While less sensitive than financial information, tracking numbers can reveal your purchasing habits, delivery schedule, and home address to anyone who has them. Share tracking numbers only with trusted individuals.
Secure Platform Usage: When tracking online, ensure you’re using legitimate websites with HTTPS encryption. Look for the padlock icon in your browser’s address bar. Stick to known platforms like couriertrackingsin.com or official courier websites.
Avoid Suspicious Tracking Sites: Be wary of unknown tracking websites that request excessive personal information, require app downloads, or display suspicious advertisements. Legitimate tracking requires only your tracking number.
Phishing Awareness: Be cautious of emails or SMS messages claiming to be from Falcon Courier with links to track your package. Verify sender authenticity before clicking links. When in doubt, manually type the tracking website address rather than clicking embedded links.
Report Delivery Discrepancies Immediately: If tracking shows “Delivered” but you haven’t received your package, report it to Falcon customer service within 24 hours. Quick reporting improves chances of locating missing packages and identifying potential fraud.
Review Proof of Delivery: When available, check proof of delivery details including recipient name, signature, and delivery location to ensure your package was delivered correctly.
Falcon Courier vs. Competitors in India
Understanding Falcon’s position among Indian courier services helps you make informed shipping choices:
| Feature | Falcon Courier | Blue Dart | DTDC | Delhivery | India Post |
|---|---|---|---|---|---|
| Network Reach | Growing | Extensive | Very Extensive | Very Extensive | Nationwide |
| Tracking Technology | Developing | Advanced | Good | Advanced | Basic to Moderate |
| Delivery Speed | Moderate | Fast | Moderate | Fast | Variable |
| Pricing | Competitive | Premium | Moderate | Competitive | Budget-friendly |
| Customer Service | Adequate | Excellent | Good | Good | Variable |
| E-commerce Integration | Developing | Excellent | Excellent | Excellent | Limited |
| Rural Reach | Limited | Limited | Good | Moderate | Excellent |
| Track Record | Building reputation | Industry leader | Established | Established | Long history |
Each courier service has distinct strengths. Falcon Courier continues expanding its infrastructure and technology capabilities to compete in India’s dynamic logistics market, offering competitive pricing and growing coverage as key advantages.
Future of Courier Tracking Technology
The logistics industry in India is undergoing rapid technological transformation:
Artificial Intelligence and Machine Learning: AI algorithms analyze vast amounts of historical delivery data to provide increasingly accurate delivery time predictions, optimize routing, and identify potential delays before they become serious problems.
Real-Time GPS Tracking: Moving beyond checkpoint-based scanning, GPS-enabled tracking provides continuous location updates, allowing customers to see their package’s exact location on a map in real-time, similar to ride-sharing apps.
Internet of Things (IoT) Integration: Smart sensors attached to shipments monitor not just location but also conditions like temperature, humidity, shock, and light exposure—particularly important for sensitive items like electronics or pharmaceuticals.
Blockchain for Transparency: Blockchain technology creates immutable, transparent tracking records that all parties can verify, reducing disputes and increasing trust in the delivery process.
Drone and Autonomous Vehicle Delivery: While still in early stages, drone delivery for remote areas and autonomous vehicles for urban deliveries promise to revolutionize last-mile logistics, with tracking systems evolving to accommodate these new delivery methods.
Augmented Reality Navigation: AR technology helps delivery personnel navigate complex buildings and locations more efficiently, reducing delivery failures due to address confusion.
Voice-Activated Tracking: Integration with voice assistants like Alexa, Google Assistant, and Siri enables hands-free tracking queries: “Alexa, where is my Falcon package?”
Predictive Analytics: Advanced systems predict potential delivery issues based on weather forecasts, traffic patterns, and historical data, proactively notifying customers of expected delays.
Tips for E-commerce Sellers Using Falcon
If you’re a business shipping products through Falcon Courier:
Implement Automated Tracking Notifications: Integrate Falcon’s tracking API (if available) with your e-commerce platform to automatically send tracking updates to customers, reducing support inquiries.
Set Realistic Delivery Expectations: Based on Falcon’s typical delivery timeframes for different routes, provide customers with accurate expected delivery windows to prevent dissatisfaction.
Quality Packaging Standards: Properly package items to prevent damage during transit. Damaged packages often face delivery delays while documentation is prepared.
Accurate Address Collection: Implement address verification systems during checkout to ensure complete, accurate delivery information, reducing delivery failures and return costs.
Proactive Customer Communication: Send tracking numbers immediately after shipment and encourage customers to track their packages, making them partners in ensuring successful delivery.
Monitor Delivery Performance: Track delivery success rates, average delivery times, and customer complaints to identify patterns and work with Falcon to address systemic issues.
Bulk Booking Benefits: Negotiate better rates and priority service by consolidating shipments and establishing a regular business relationship with Falcon.
When to Contact Falcon Customer Service
While tracking provides extensive information, certain situations require direct customer service intervention:
- Tracking shows no updates for more than 3 business days
- Package exceeds estimated delivery date without explanation
- Delivery attempted repeatedly but coordination issues persist
- Tracking shows “Exception” or “Held” status without clear reason
- Package marked “Delivered” but not received
- Damage visible on received package
- Need to change delivery address after shipment
- Want to arrange branch pickup instead of home delivery
- Require proof of delivery documentation for records
- Disputes regarding COD amounts or delivery charges
When contacting customer service, have your tracking number readily available and clearly state your concern. Document all communications including dates, times, representative names, and resolutions promised.
Conclusion
Effective courier tracking transforms the package delivery experience from anxious uncertainty to informed confidence. Falcon Courier’s tracking system, enhanced by convenient third-party platforms like couriertrackingsin.com, provides multiple access points to monitor your shipments accurately throughout their journey.
By understanding tracking statuses, typical delivery timeframes, and how to troubleshoot common issues, you can navigate the delivery process with confidence. Whether you’re an occasional online shopper waiting for a personal purchase or a business managing numerous daily shipments, mastering courier tracking tools ensures you stay informed and prepared.
As India’s e-commerce and logistics sectors continue their explosive growth, reliable tracking systems become increasingly critical to customer satisfaction. Falcon Courier’s ongoing investment in tracking infrastructure and technology positions it as a viable option for customers seeking dependable courier services with transparent visibility throughout the delivery process.
The future of courier tracking promises even greater transparency and convenience with technologies like real-time GPS tracking, AI-powered predictions, and IoT integration. Staying informed about these developments and utilizing available tracking tools effectively ensures you get the most value from your courier services.
Frequently Asked Questions About Falcon Courier Tracking
1. How long does a Falcon tracking number take to become active after booking a shipment?
Falcon Courier tracking numbers are generated immediately upon booking, but typically become active in the tracking system within 3-6 hours after the shipment is registered. The tracking will show meaningful status updates only after the package has been physically picked up and scanned at the first checkpoint. During peak business hours or high-volume periods, this initial activation might extend to 12-24 hours. If your tracking number continues showing “not found” or “invalid” beyond 24 hours after booking, verify the tracking number with your sender for accuracy, as even a single character error will prevent successful tracking. You can also contact Falcon’s customer service to confirm whether the shipment has been registered in their system and when you can expect tracking to become active.
2. What should I do if my Falcon package is stuck in “In Transit” status for several days?
If your Falcon shipment shows “In Transit” status without updates for more than 3-4 business days, first consider the distance between origin and destination—long-distance shipments naturally take longer and may have fewer intermediate scan points, especially when crossing multiple states. However, if the shipment has exceeded the estimated delivery date or shows no movement for an unreasonably long period, contact Falcon’s customer service immediately with your tracking number. Request specific information about the package’s current location and expected delivery timeline. Common causes for extended “In Transit” status include packages stuck at sorting facilities due to operational backlogs, routing delays, documentation issues, or packages traveling to remote areas with limited infrastructure. The customer service team can investigate the specific situation, locate your package within their network, and arrange priority handling if necessary. Document your communication for reference if you need to escalate the matter.
3. Can I change the delivery address after my Falcon shipment is already in transit?
Address changes after a shipment enters Falcon’s delivery network are generally difficult and may not always be possible, but it’s worth contacting their customer service immediately if you need to attempt this. The feasibility depends on the package’s current location in the delivery chain—changes are most possible when the package is still at an origin or intermediate hub, but become nearly impossible once it reaches “Out for Delivery” status with a specific delivery agent. When requesting an address change, provide your tracking number, current delivery address, desired new address, and valid identification. Be prepared that Falcon may charge additional fees for address modifications, especially if the new address is in a different city or service zone. If an address change isn’t possible, consider alternative solutions like intercepting the package at the destination Falcon branch for self-pickup, or having someone at the original address refuse delivery so it returns to sender, then re-shipping to the correct address (though this is time-consuming and may incur additional costs).
4. How does Falcon Courier handle COD (Cash on Delivery) shipments and can I track payment status?
Falcon Courier handles COD shipments by collecting the specified cash amount from the recipient at the time of delivery and remitting it to the sender according to agreed-upon terms (typically within 7-15 business days). When tracking a COD shipment, the tracking system will show the same delivery statuses as prepaid shipments, but may also indicate “COD” or the amount to be collected. As a recipient, ensure you have the exact amount ready when the delivery agent arrives, as agents often don’t carry change for large notes. For senders, payment tracking (when the collected COD amount is remitted to you) is typically handled through a separate COD reconciliation portal or statement provided by Falcon, not through the standard shipment tracking system. If you’re a sender waiting for COD remittance, contact Falcon’s COD reconciliation department or check your account statement on their business portal. Failed COD deliveries (when recipient refuses to pay or isn’t available) will show specific statuses like “Delivery Failed – COD Not Collected” and the package will typically be returned to sender.
5. What should I do if Falcon tracking shows “Delivered” but I never received my package?
If your Falcon tracking indicates “Delivered” but you haven’t received the package, take immediate action within 24 hours to maximize chances of locating it. First, thoroughly check all possible locations: verify with building security, reception desk, mailroom, neighbors, or family members who might have accepted delivery on your behalf. Check if the package was left at an alternate location like a building entrance or with building management. Review the proof of delivery details in your tracking (if available)—this may show who signed for the package, the time of delivery, and sometimes a location photo. If you still cannot locate the package, immediately contact Falcon customer service to report the non-receipt. Provide your tracking number and explain the situation clearly. Falcon will investigate by contacting the delivery agent and reviewing delivery records. If the package was delivered to the wrong address, they’ll attempt recovery. For high-value shipments, file a formal written complaint and ask about insurance claims if applicable. If you’re the recipient of an e-commerce order, also notify the seller/retailer as they may need to open a dispute with Falcon on your behalf. Document all communications with screenshots and reference numbers for potential claim proceedings.