MSS Courier Tracking: Your Complete Guide to Hassle-Free Parcel Monitoring in 2025

In today’s interconnected world, knowing where your parcel is at every moment brings unmatched peace of mind. MSS Courier Tracking empowers customers with instant visibility into their shipment journey, ensuring transparency from booking to final delivery. This detailed guide provides everything you need to know about tracking your MSS parcels effectively and understanding the comprehensive services offered by this trusted South Indian courier company.

Table of Contents

Understanding MSS Courier Tracking System

MSS Courier Tracking is the online parcel monitoring platform provided by Mettur Transports, which operates under Mettur Super Services (mSs). This sophisticated tracking system allows customers to monitor packages, documents, and cargo shipments using a unique tracking number (also called LR number, AWB number, or booking ID) assigned when the shipment is booked.

The platform delivers accurate, real-time status updates about your package location, current transit stage, and expected delivery timeline. Whether you’re shipping food items, household goods, machinery parts, or personal packages across South India, the MSS tracking system keeps you informed at every checkpoint.

MSS Courier Service Background and History

Mettur Transports, the logistics division of Mettur Super Services, began operations in 1993 with a focused mission of providing reliable passenger and parcel transportation. What started as a modest operation with two buses running between Chennai and Mettur has evolved into one of South India’s most dependable transport and courier service providers.

Company Evolution and Milestones

Service Aspect	Achievement Details
Established	1993 (32+ years in operation)
Service Region	South India (Tamil Nadu, Karnataka, Andhra Pradesh, Telangana, Pondicherry)
Headquarters	Mettur Dam, Tamil Nadu, India
Fleet Size	40+ buses, 450+ owned trucks
Passengers Served	10+ million passengers
Cargo Handled	400+ tonnes in transit
Primary Hubs	Chennai, Bangalore, Hyderabad, Salem, Coimbatore
Business Model	Hub-and-spoke logistics network
GST Rate	5% on total freight (exemptions available)

The company has grown from humble beginnings to become a leading transport operator with an expanding fleet serving multiple destinations across South India. The board of directors brings nearly 60 years of combined expertise in the transportation industry, positioning MSS as a pioneer in the logistics space.

Step-by-Step MSS Courier Tracking Process

Tracking your MSS courier shipment requires just a few simple steps. Follow this comprehensive guide to monitor your parcel effectively:

Step 1: Obtain Your Tracking Number

Your MSS tracking number, commonly referred to as the LR (Loading Receipt) number, AWB number, or docket number, is issued when you book your shipment. You’ll find this crucial identifier on:

Your booking receipt or payment invoice
SMS notification sent after parcel booking
Physical consignment note handed during pickup
Email confirmation (if provided during booking)

The tracking number typically contains a mix of numbers and sometimes letters, serving as your shipment’s unique identification code throughout its journey.

Step 2: Navigate to the Tracking Platform

Access the official Mettur Transports website at www.metturtransports.com or use authorized third-party tracking platforms. The tracking portal operates 24/7, allowing you to check your parcel status anytime from any internet-enabled device including smartphones, tablets, and computers.

Step 3: Input Your Tracking Information

Carefully enter your LR number or AWB number into the designated tracking field. Accuracy is critical—even a single digit error will prevent successful tracking. The system typically allows tracking of multiple shipments by entering comma-separated tracking numbers in a single search.

Step 4: Retrieve Real-Time Parcel Status

Click the “Track” or “Search” button to access your shipment information. The tracking system displays comprehensive details including:

Current geographical location of your parcel
Transit stage and handling status
Origin branch and destination branch details
Estimated delivery date and time
Delivery attempts and status updates
Proof of delivery documentation (after completion)
Contact information for the handling branch

Step 5: Monitor Continuous Updates

MSS provides instant SMS alerts at every stage of parcel movement, ensuring you stay informed without constantly checking the tracking portal. The system automatically refreshes as your package moves through sorting facilities, transit hubs, and delivery networks.

Decoding MSS Courier Tracking Status Messages

Understanding tracking status codes helps you interpret your shipment’s journey accurately:

Status Indicator	Explanation
Booked/Consignment Created	Shipment registered in system, awaiting pickup from sender
Picked Up	Package collected from origin address by MSS personnel
Received at Hub	Parcel arrived at origin city sorting/distribution center
In Transit	Package actively moving between facilities toward destination
Reached Destination Hub	Shipment arrived at destination city’s main branch
Out for Delivery	Package loaded on delivery vehicle heading to recipient address
Delivered Successfully	Parcel handed over to recipient with signature confirmation
Delivery Attempted	Delivery tried but unsuccessful; recipient unavailable or address issue
Ready for Pickup	Package waiting at destination branch for customer collection
On Hold	Temporary delay due to documentation, address verification, or operational issues
Returned to Origin	Shipment being sent back to sender due to delivery failure

Comprehensive MSS Courier Service Portfolio

MSS Mettur Transports provides diverse logistics solutions designed for various customer requirements:

Parcel and Package Services

Express Parcel Service

Guaranteed next-day delivery by fixed time for urgent shipments
Premium handling and priority processing
Real-time tracking with frequent status updates
Ideal for time-sensitive documents and small packages

Standard Parcel Service

Reliable delivery within 1-3 days across South India
Cost-effective solution for non-urgent shipments
Comprehensive tracking and SMS notifications
Suitable for household items, gifts, and personal goods

Speed Parcel Service

Swift transit times to major cities
Enhanced security protocols for valuable items
Door-to-door pickup and delivery
Perfect for e-commerce sellers and businesses

Cargo and Freight Solutions

Less-Than-Truckload (LTL) Services

Shipments weighing between 50 kg to 10,000 kg
Consolidated cargo for cost efficiency
Dedicated cargo tracking system
Suitable for commercial goods and bulk items

Full Truckload Services

Dedicated vehicle for large shipments
Direct transportation without hub transfers
Customized scheduling for business needs
Ideal for manufacturers and wholesalers

Specialized Cargo

Food items including homemade meals, spices, and traditional foods
Flowers and perishable goods with temperature considerations
Machinery parts and industrial equipment
Household shifting and relocation services

Acceptable and Restricted Items

Items Commonly Shipped:

Household goods and personal belongings
Food items, vegetables, fruits, milk (GST exempted)
Flowers and decorative materials
Machinery parts and industrial components
Electronics and appliances (properly packaged)
Clothing, textiles, and fabrics
Books, documents, and stationery

Prohibited Items: MSS does not transport rationed goods, gas cylinders, liquor, spirit, petrol, diesel, kerosene, oil, acids, wood, forest produce, bones/horns, crackers/explosives, weapons, bullets, batteries with acid, currency notes, gold, silver, diamond and valuable jewelry.

MSS Courier Delivery Timeframes and Coverage

Delivery speed varies based on destination, service type, and parcel characteristics:

Route Type	Express Service	Standard Service	Cargo/LTL
Within Major Cities	Same day / Next day	1-2 business days	2-3 business days
Between Metro Hubs	Next day	1-2 business days	2-4 business days
Metro to Tier-2 Cities	1-2 business days	2-3 business days	3-5 business days
Rural/Remote Areas	2-3 business days	3-5 business days	4-7 business days

Important Note: Delivery estimates are approximate and may vary due to weather conditions, road accessibility, local holidays, documentation requirements, or peak season volumes.

Service Coverage Areas

Primary Operating States:

Tamil Nadu (comprehensive coverage)
Karnataka (major cities and towns)
Andhra Pradesh (extensive network)
Telangana (key destinations)
Pondicherry (complete access)

Major Service Hubs: Chennai (Koyambedu), Bangalore (Chamrajpet), Hyderabad (Auto Nagar), Salem, Coimbatore, Madurai, Trichy, Tirupati, Anantapur, Kurnool, and over 100 branch locations across South India.

Benefits of Using MSS Courier Tracking Features

Complete Shipment Visibility

Access detailed information about your parcel’s location and status at any time. The system updates automatically as your package passes through checkpoints, eliminating guesswork and uncertainty about delivery timing.

Proactive SMS Notifications

Customers receive instant SMS alerts for updates on services and deliveries at every stage, allowing you to plan accordingly without constantly checking the tracking portal. Notifications include pickup confirmation, hub arrivals, dispatch updates, and delivery completion.

Enhanced Package Security

Track-and-trace functionality creates an electronic audit trail for every shipment, significantly reducing risks of package loss, misplacement, or mishandling. Every scan is recorded with timestamp and location data.

Efficient Problem Resolution

Identify delays or unexpected status changes immediately. If tracking reveals issues like extended hold times or delivery failures, you can contact customer support proactively before problems escalate, saving time and frustration.

Business Operations Optimization

For businesses managing multiple daily shipments, MSS tracking enables better inventory control, improved customer communication, accurate delivery predictions, and streamlined logistics planning.

Customer Trust Building

Providing customers with real-time tracking information enhances transparency, builds brand credibility, and improves satisfaction rates, especially crucial for e-commerce businesses and online marketplaces.

Troubleshooting Common MSS Tracking Issues

Invalid Tracking Number Error

Problem: System displays “invalid LR number” or “no results found”

Solutions:

Verify tracking number for typos, missing digits, or incorrect characters
Wait 2-6 hours after booking as system updates may take time
Confirm you’re using the LR number (not invoice number or order ID)
Contact MSS customer service with booking details if error persists beyond 12 hours

Tracking Status Not Updating

Problem: Status remains unchanged for extended period (48+ hours)

Solutions:

Check for weekend or public holiday delays in processing
Verify if your shipment is at an intermediate hub awaiting consolidation
Consider longer transit times for rural or remote destinations
Contact destination branch directly if no update appears after 72 hours during working days

Package Shows “Out for Delivery” for Multiple Days

Problem: Status indicates delivery attempt but prolonged without completion

Solutions:

Call the destination branch to verify delivery agent assignment
Confirm your delivery address and contact number are correct
Check for missed delivery SMS or call attempts
Arrange alternative recipient or pickup from branch if delivery access is difficult

Delivery Attempted But Recipient Unavailable

Problem: Status shows “delivery attempted” but you weren’t aware

Solutions:

Contact local MSS branch immediately to reschedule delivery
Provide clear delivery instructions and alternative contact numbers
Arrange for someone to receive on your behalf with authorization
Opt for branch pickup if home delivery proves challenging

Tracking Shows Delivered But Package Not Received

Problem: System indicates successful delivery but parcel not found

Solutions:

Verify with family members, neighbors, or building security/reception
Check common safe locations where delivery agent might have placed package
Request proof of delivery (POD) from MSS showing signature and timestamp
File formal complaint with branch office within 24 hours if package cannot be located
Check tracking for recipient name to ensure delivery wasn’t made to wrong address

MSS Customer Support and Contact Information

Head Office Contact Details

Mettur Transports – Head Office: Address: 9/29, Square Market, Mettur Dam – 636401, Tamil Nadu Phone: 04298-244371, 9443312370

Major Branch Locations

Chennai (Koyambedu) Hub: Address: #1169, P.H. Road, Near Rohini Theater Signal, Opposite Metro Train H.O., Koyambedu, Chennai – 600107 Phone: 9443312306

Bangalore (Chamrajpet) Hub: Address: 297, Sultan Road, Rayan Circle, Chamrajpet, Bangalore Phone: 9345911011

Hyderabad Hub: Address: 4-10-134/1, Plot 3, Block 40, Auto Nagar, Hyderabad Phone: 6380754808

Alternative Courier Services

If you’re exploring other reliable courier options in India, you might want to check Transpeak Courier Tracking for domestic and business logistics solutions.

Customer Support Channels

Phone Support: Call during business hours (typically 9 AM – 7 PM) for immediate assistance
Branch Visit: Visit nearest MSS branch with booking receipt for in-person support
SMS Updates: Reply to SMS notifications for quick query resolution
Website Contact Form: Submit detailed inquiries through official website
WhatsApp Support: Many branches offer WhatsApp communication for customer convenience

Smart Tips for Effective MSS Courier Tracking

Preserve Your LR Number: Keep it accessible until delivery confirmation and proof of delivery
Enable SMS Notifications: Ensure correct mobile number is provided during booking
Track Regularly: Check status daily as delivery date approaches, especially for urgent shipments
Verify Address Details: Double-check delivery address and contact information before booking
Understand Status Meanings: Familiarize yourself with tracking terminology to interpret updates correctly
Act Quickly on Issues: Contact customer support immediately upon noticing unusual delays or status
Save Delivery Proof: Retain delivery confirmation messages and POD for records
Use Official Platforms: Always track through legitimate MSS channels to avoid fraudulent sites
Provide Landmark Details: Include nearby landmarks in address for easier location by delivery agents
Schedule Availability: Plan to be available during typical delivery windows (10 AM – 6 PM)

MSS Mobile Tracking Solutions and Technology

While MSS primarily offers tracking through their website, mobile-friendly interfaces and SMS systems provide convenient monitoring options:

Mobile Tracking Features

Responsive Website: Access full tracking functionality on smartphones and tablets
SMS-Based Tracking: Reply to tracking SMS with commands for instant status
Live Parcel Tracker: Parcels and trucks supported with live tracker allowing customers to track goods movement
Branch Locator: Find nearest MSS branches with contact details
Delivery Notifications: Real-time push alerts via SMS for status changes
Multiple Parcel Management: Track several shipments simultaneously

For businesses shipping multiple parcels daily, mobile tracking enables efficient logistics management while on the move, providing flexibility and real-time visibility into entire shipment portfolios.

Business and E-commerce Integration with MSS

MSS Mettur Transports offers specialized solutions for commercial customers and e-commerce platforms:

Corporate Customer Benefits

Dedicated account management for regular business clients
Customized pricing based on shipment volume and frequency
Priority pickup scheduling for high-volume shippers
Bulk booking capabilities with simplified documentation
Extended credit facilities for established business relationships
Warehouse and consolidation services at major hubs
Detailed monthly shipping reports and analytics

Pricing Structure and Cost Benefits

GST is charged at 5% of total freight for all LRs, with exemptions for consignors/consignees falling under Regular Company category and those booking fruits, vegetables, fish, and milk. Volume-based discounts are available for businesses shipping regularly, with rates competitive compared to other South Indian courier services.

E-commerce Seller Advantages

Same-day or next-day pickup from business locations
Cash on delivery (COD) services (where applicable)
Reverse logistics for product returns
Integration support for e-commerce platforms
Scalable solutions for seasonal volume spikes
Performance metrics and on-time delivery tracking

Safety and Security Protocols

MSS implements multiple security measures to protect shipments throughout the transit process:

Package Protection Measures

Professional Packing: Trained staff ensure proper packaging standards for different item types
Tamper-Evident Sealing: Special seals indicate if packages have been opened during transit
Load Verification: Cross-checking of packages at every hub transfer point
GPS Tracking: Fleet tracking provides real-time vehicle location monitoring
CCTV Surveillance: Key facilities equipped with security cameras for warehouse monitoring
Trained Personnel: Staff trained in careful handling, especially for fragile and valuable items

Customer Security Features

Identity verification during pickup and delivery processes
Signature capture for proof of delivery authentication
SMS notifications to both sender and recipient
Secure storage facilities at branch locations
Insurance options available for high-value shipments (upon request)
Complaint redressal system for quick issue resolution

GST and Taxation Information

Understanding the taxation structure helps in accurate cost calculation:

Standard GST Application

Rate: 5% GST on total freight charges
Applicability: All standard parcel and cargo bookings
Invoice: GST-compliant invoices provided for all shipments
Input Tax Credit: Business customers can claim ITC on freight charges

GST Exemptions

GST exemption applies to consignors or consignees who fall under the Regular Company category and those booking fruits, vegetables, fish, and milk. Regular company category typically includes businesses with established accounts and bulk shipping agreements.

Additional Charges

Handling charges may apply for heavy or oversized items
Door pickup charges (if applicable based on location)
Packing material costs (if packing service requested)
Waiting charges (if delivery requires extended waiting time)
Re-delivery charges (for subsequent delivery attempts after first failure)

MSS Regional Presence and Network Strength

MSS operates with a hub-and-spoke logistics network model across South India with 40+ buses and 450+ owned trucks, ensuring comprehensive coverage and efficient routing:

State-wise Network Distribution

Tamil Nadu: Most extensive coverage with branches in Chennai, Salem, Coimbatore, Madurai, Trichy, Erode, Tiruppur, Vellore, Hosur, Dindigul, Karur, Namakkal, Dharmapuri, Krishnagiri, and numerous smaller towns.

Karnataka: Strong presence in Bangalore, Mysore, Mandya, Tumkur, Hosur, Kolar, with growing network in tier-2 cities.

Andhra Pradesh & Telangana: Strategic branches in Hyderabad, Tirupati, Chittoor, Anantapur, Kurnool, Kadiri, Madanapalle, Nellore, Vijayawada, and surrounding areas.

Pondicherry: Complete coverage of the union territory with dedicated service routes.

Hub Infrastructure

Major hubs function as consolidation centers where parcels are sorted and routed efficiently, minimizing transit times. The hub-and-spoke model reduces distance-driven costs and enables strategic logistics management ensuring on-time deliveries.

Frequently Asked Questions About MSS Courier Tracking

1. How long does MSS courier take for delivery within Tamil Nadu?

MSS typically delivers within 1-2 business days between major cities in Tamil Nadu using standard service, while express service can provide next-day or even same-day delivery for Chennai and nearby areas. Rural destinations may require 2-4 business days.

2. Can I track my MSS parcel without the LR number?

Tracking without an LR number is challenging but possible. Contact MSS customer service with sender name, recipient name, booking date, origin and destination details, and approximate booking time. Customer service may locate your shipment using this information.

3. What should I do if MSS tracking shows no movement for 3 days?

First verify if there are any holidays or weekends during this period. If the delay occurs during working days, contact the current holding branch shown in your last tracking update. For parcels stuck at destination hub, call the destination branch directly for clarification.

4. Does MSS deliver to all pin codes in South India?

MSS provides extensive coverage across South India but may not deliver to extremely remote locations. For delivery confirmation to specific pin codes, contact MSS customer service or check their serviceability on the official website before booking.

5. How do I reschedule a failed MSS delivery?

Contact the destination branch immediately after seeing “delivery attempted” status. Provide your LR number and preferred redelivery date. Alternatively, you can opt to collect the parcel yourself from the branch office with valid ID proof and the LR receipt.

6. Is there any charge for MSS courier tracking services?

No, tracking services are completely free and included with your courier booking. You can check your shipment status unlimited times through the website or by contacting customer service without any additional charges.

7. Can MSS deliver perishable food items and homemade food?

Yes, MSS specializes in transporting food items including homemade meals, traditional foods, and perishables. However, proper packing is essential, and certain restrictions apply. Discuss specific requirements with the booking office for specialized handling.

8. What makes MSS different from other South Indian courier services?

MSS operates its own fleet of 450+ trucks, ensuring better control over transit times and cargo security. Their next-day delivery guarantee, extensive branch network, competitive pricing, GST exemptions for certain categories, and 32+ years of experience distinguish them from competitors.

9. How accurate are MSS delivery time estimates?

MSS delivery estimates are generally reliable for standard routes between major hubs. However, factors like weather conditions, road blockages, documentation issues, or holiday seasons can cause 1-2 day variations. Express services have higher accuracy rates for estimated delivery times.

10. Can I change the delivery address after booking my MSS parcel?

Address changes are possible before dispatch from the origin hub. Contact customer service immediately with your LR number and new address details. Once the parcel reaches the destination hub or goes out for delivery, address changes become extremely difficult and may require return to origin.

Conclusion: Maximizing Your MSS Courier Experience

MSS Courier Tracking provides a dependable, transparent solution for monitoring parcels throughout South India’s extensive logistics network. With over three decades of operational excellence, Mettur Transports has built an enviable reputation for timely deliveries, competitive pricing, and customer-focused service.

Whether you’re shipping household goods, commercial cargo, food items, or personal packages, the MSS tracking system ensures complete visibility from booking confirmation to doorstep delivery. By understanding the tracking process, familiarizing yourself with status meanings, and utilizing the tips provided in this guide, you can optimize your shipping experience and address any delivery concerns proactively.

For individuals and businesses seeking reliable courier services with real-time tracking capabilities across Tamil Nadu, Karnataka, Andhra Pradesh, Telangana, and Pondicherry, MSS Mettur Transports offers an unbeatable combination of extensive network coverage, guaranteed delivery options, and transparent tracking technology.